Last Updated: July 2026

Welcome to Naqsh Ghar. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons, sales, or high-order volume periods, processing may take slightly longer.

2. Delivery Time

Estimated delivery timelines are:

Location Estimated Delivery Time
Delhi/NCR 2–4 Business Days
Metro Cities 3–6 Business Days
Other Cities & Towns 4–8 Business Days
Remote Areas 5–10 Business Days

Note: Delivery timelines are estimates and may vary due to courier availability, weather conditions, public holidays, natural disasters, or other unforeseen circumstances.

3. Shipping Charges

  • Free Shipping on eligible orders (if applicable).
  • Shipping charges, if any, will be displayed during checkout before payment.
  • Additional shipping charges may apply for remote or difficult-to-reach locations.

4. Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via Email/SMS
  • Tracking Number
  • Courier Partner Details

You can use the tracking number to monitor your shipment until delivery.

5. Delivery Partners

We work with trusted courier partners such as:

  • Delhivery
  • Blue Dart
  • DTDC
  • XpressBees
  • Ecom Express
  • India Post

Courier partner selection depends on your delivery location.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address and contact number.

Naqsh Ghar is not responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect PIN code
  • Invalid phone number

If your order has not yet been dispatched, please contact us immediately to request an address update.

7. Delivery Delays

Although we strive for timely delivery, delays may occur due to:

  • Natural disasters
  • Heavy rainfall or floods
  • Political unrest
  • Government restrictions
  • Public holidays
  • Courier operational issues

We appreciate your patience and understanding in such situations.

8. Damaged Package

If your package appears damaged at the time of delivery:

  • Take clear photos before opening the parcel.
  • Record an unboxing video.
  • Contact us within 24 hours of receiving your order.

Claims submitted without supporting photos or videos may not be eligible for replacement.

9. Missing or Lost Shipment

If your order has not arrived within the estimated delivery period:

  • Contact our customer support team.
  • We will coordinate with the courier partner to investigate the shipment.
  • If the shipment is confirmed as lost in transit, we will arrange a replacement or refund as applicable.

10. Cash on Delivery (COD)

Cash on Delivery (COD) is available on selected PIN codes.

Naqsh Ghar reserves the right to decline COD service for certain products, locations, or high-value orders.

11. International Shipping

Currently, Naqsh Ghar ships within India only.

If international shipping becomes available in the future, this policy will be updated accordingly.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Naqsh Ghar

📧 Email: sales@naqshghar.com

🌐 Website: https://naqshghar.com

Contact us through our Contact Us page for any shipping-related assistance.