At Naqsh Ghar, we strive to ensure that every customer is fully satisfied with their purchase. If you are not completely happy with your order, we’re here to help.

1. Return Eligibility

  • Products can be returned within 7 days of delivery.

  • Items must be unused, unworn, and in original condition with all tags and packaging intact.

  • Returns are only accepted for:

    • Damaged or defective products

    • Incorrect item received

    • Size or quality issues (if applicable)

2. Non-Returnable Items

  • Customized or made-to-order products

  • Items purchased during special sales or clearance (unless damaged)

  • Used or washed items

3. Return Process

  • Email us at [your email here] or contact us via WhatsApp with:

    • Order ID

    • Product details

    • Reason for return

    • Clear photos (in case of damage/defect)

  • Our team will review and approve your request within 24–48 hours.

4. Pickup & Shipping

  • If approved, we will arrange a pickup (where available), or you may be asked to ship the product to our address.

  • Return shipping charges may apply depending on the reason for return.

5. Refund Policy

  • Once we receive and inspect the returned item, refunds will be processed within 5–7 business days.

  • Refunds will be issued via:

    • Original payment method, or

    • Store credit (if applicable)

6. Exchange Policy

  • Exchanges are subject to product availability.

  • If the requested item is unavailable, a refund or store credit will be provided.

7. Important Notes

  • Naqsh Ghar reserves the right to reject returns that do not meet the above conditions.

  • Customers are advised to record an unboxing video for claims related to damage or missing items.